Help & Support

Everything you need to know about HelloRemind

What is HelloRemind?

HelloRemind is an automated reminder call service designed to help caregivers ensure their loved ones receive important medication and appointment reminders. Our service makes personalized phone calls and sends text messages to help keep everyone on track with their health routines.

Key Features:

  • • Automated phone calls and text message reminders
  • • Personalized voice recordings or text-to-speech
  • • Escalation notifications to caregivers when reminders are missed
  • • Flexible scheduling with quiet hours support
  • • Secure platform with industry-standard encryption

Learn more about all our features →

How to Reach Support

Email Support

Send us an email for any questions, technical issues, or feedback.

[email protected]

Contact Page

Visit our contact page for additional information and support options.

Contact Page

Support Response

We try to respond within two business days, though response times may vary depending on the complexity of your request.

Important: HelloRemind support is not monitored for emergencies. If you need urgent help, call 911.

Emergency Disclaimer

⚠️ This Service is NOT for Medical Emergencies

HelloRemind is a convenience service and should never be relied upon for critical or emergency medical situations.

  • This service cannot guarantee delivery of reminders due to technical failures, network issues, or recipient unavailability
  • Do not use this service for time-sensitive medications where missing a dose could be life-threatening
  • Always have backup reminder systems in place for critical medications
  • For medical emergencies, call 911 immediately
  • Consult with healthcare providers about appropriate reminder systems for critical medications

If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.

Legal & Policy Information

Terms of Service

Read our terms and conditions

Privacy Policy

Learn how we protect your data

Additional Resources

Features

Learn about all our capabilities

Pricing

View our pricing plans

About Us

Learn more about our mission

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