Privacy Policy

1. Introduction

HelloRemind ("we," "us," or "our") provides automated reminder call services to help caregivers ensure their loved ones receive important medication and appointment reminders.

This Privacy Policy describes how we collect, use, and protect your personal information when you use our reminder service. We are committed to protecting your privacy and will never sell, trade, or share your personal information with third parties for marketing purposes.

2. Information We Collect

Account Information

• Your name and email address
• Your phone number for account notifications
• Payment information processed securely through Stripe
• Account preferences and settings

Reminder Recipient Information

• Recipient's name and phone number
• Reminder schedules and messages you create
• Reminder delivery preferences and settings
• Call and text message response history and delivery status
• Escalation preferences and contact methods
• Quiet hours preferences and timezone settings

Audio Content

• Voice recordings you upload for personalized reminders
• Text-to-speech audio files generated from your reminder messages
• Audio files are securely stored on Amazon S3

Technical Information

• IP addresses and device information for security
• Browser type and usage analytics
• System logs for service reliability
• Authentication data through WorkOS

3. How We Use Your Information

We use your information solely to provide our reminder service:

• Making automated reminder calls and sending text messages to your designated recipients
• Sending escalation notifications via SMS or phone calls when reminders are missed
• Sending you notifications about call and text message delivery status
• Processing your subscription payments
• Providing customer support and technical assistance
• Ensuring service security and preventing unauthorized access
• Improving our service quality and reliability
• Maintaining audit logs for service operation

4. Third-Party Services We Use

To provide our reminder service, we use trusted third-party providers who are bound by strict privacy agreements:

• Twilio: Makes phone calls and sends text messages on our behalf
• ElevenLabs: Converts text to speech for personalized reminder messages
• Amazon S3: Securely stores audio files with encryption
• Stripe: Processes payments securely (we never see your full payment details)
• WorkOS: Manages secure authentication and account access

These services only receive the minimum information necessary to perform their specific function and are contractually prohibited from using your data for any other purpose.

5. Data Protection and Security

We protect your information with industry-standard security measures:

• All data is encrypted both when stored and when transmitted
• Two-factor authentication required for all accounts
• Regular security monitoring and audit logging
• Secure cloud infrastructure with automated backups
• Limited access controls - only authorized personnel can access your data

6. When We Share Information

We do not sell, trade, or rent your personal information to anyone. We only share information in these limited circumstances:

• With the third-party services listed above, only as needed to provide our service
• When required by law, court order, or government request
• To prevent fraud or protect the safety of our users
• If our business is sold, your information may transfer to the new owner (you'll be notified)

7. Data Retention

We keep your information only as long as needed:

• Account information: Until you delete your account
• Reminder and call records: For 2 years after your last activity
• Audio files: Until you delete them or close your account
• Payment records: As required by law (typically 7 years)
• Security logs: 2 years for fraud prevention

When you delete your account, we will permanently delete your personal information within 30 days, except what we're legally required to keep.

8. Your Rights and Control

You have full control over your information:

• View and update your account information anytime
• Delete reminder recipients and their data
• Download a copy of your data
• Delete your account and all associated data
• Opt out of marketing emails (service emails will continue for active reminders)

To exercise any of these rights, contact us at hi[at]helloremind[dot]me or use the account settings in your dashboard.

9. Cookies and Tracking

We only use essential cookies needed for the service to work properly:

• Login sessions and security
• Remembering your preferences
• Preventing fraud and abuse

We don't use advertising cookies or track you across other websites.

10. Children's Privacy

Our service is intended for adult caregivers managing reminders for their loved ones. We don't knowingly collect information from children under 13. If you're under 13, please have a parent or guardian create and manage the account.

11. Data Breaches

If a security breach occurs that could affect your personal information, we will:

• Notify you by email within 72 hours of discovery
• Explain what happened and what information was involved
• Tell you what we're doing to fix the problem
• Provide steps you can take to protect yourself

12. Changes to This Policy

We may update this Privacy Policy occasionally. If we make significant changes that affect how we use your information, we'll email you at least 30 days before the changes take effect.

You can always find the current version on our website with the last updated date at the top.

13. Contact Us

Questions about this Privacy Policy? Want to update or delete your information? We're here to help.