Terms of Service

1. Agreement to Terms

By using HelloRemind's automated reminder call service ("Service"), you agree to these terms. If you don't agree, please don't use our Service.

These terms apply to all users, including caregivers, family members, and anyone using our Service to set up reminder calls for their loved ones.

2. What HelloRemind Does

HelloRemind provides automated phone call reminders and text message notifications for medications, appointments, and other important tasks. We help caregivers stay connected with their loved ones' daily routines.

Our Service includes:

• Scheduled automated phone calls and text messages with personalized messages
• Text-to-speech and custom voice recordings
• Escalation notifications via SMS or phone call when reminders are missed
• Real-time notifications when calls or messages are answered or missed
• Family network alerts for missed reminders
• Secure communication history and response tracking
• Flexible scheduling with quiet hours support

3. SMS Notifications and Caregiver Consent

Caregiver SMS Consent: By creating an account with HelloRemind, caregivers explicitly consent to receive SMSnotifications related to reminder calls they configure. These notifications may include:

• Delivery status updates (answered, missed, failed)
• Access to recipient audio responses when available
• System alerts and important account notifications
• Escalation notifications for missed reminders

Escalation Contact Consent: By being designated as an escalation contact, you consent to receive SMS notifications. Escalation contacts can opt out by replying "STOP".

Automatic Opt-Out: Caregivers and escalation contacts can opt out of SMS notifications at any time by:

• Replying "STOP" to any SMS message - you will receive a confirmation message and will no longer receive SMSnotifications
• Replying "HELP" for support or additional information - you will receive a message with support contact information
• Contacting our support team via email
• Updating preferences in their account settings

Standard carrier messaging rates may apply. By using our Service, you acknowledge that SMS notifications are an integral part of the reminder system and opting out may affect your ability to monitor reminder delivery.

Important: SMS notifications are not intended for emergency or critical medical use; always maintain backup systems.

4. Eligibility and Account Requirements

To use our Service, you must be at least 18 years old and legally capable of entering binding contracts. By creating an account, you represent that all information provided is accurate and current.

You're responsible for maintaining the security of your account and all activities under your account. Notify us immediately of any unauthorized access.

5. Authorization and Consent Requirements

CRITICAL REQUIREMENT: You represent and warrant that you have obtained (or will obtain prior to the first transmission) explicit written or documented consent from all recipients and their authorized representatives for:

• Receiving automated calls and text messages from our Service on their behalf
• Processing and storing their personal information including names, phone numbers, and medical/appointment details
• Sharing information with designated caregivers and family members as configured
• Your authority to act on their behalf in setting up and managing their reminder schedule
• Emergency escalation procedures including who may be contacted when reminders are missed

You acknowledge that you are solely responsible for obtaining and maintaining proper authorization. This includes ensuring recipients understand they can withdraw consent at any time and request removal from the Service.

LEGAL COMPLIANCE: You must comply with all applicable laws regarding automated calling, text messaging, and privacy, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and state privacy laws.

6. Your Additional Responsibilities

When you use our Service, you also agree to:

• Provide accurate phone numbers and contact information
• Use the Service only for legitimate reminder purposes (medications, appointments, wellness checks)
• Keep your account login information secure and confidential
• Respect quiet hours and preferences of reminder recipients
• Notify us immediately if someone withdraws consent or asks to stop receiving calls
• Understand that recipients and escalation contacts can automatically opt out of SMS by replying "STOP"
• Maintain documentation of consent for all recipients in case of legal inquiry
• Immediately update recipient information when it changes
• Monitor the Service to ensure it's working as intended for your recipients

7. Legal Use and Restrictions

We've designed our Service to comply with telephone calling and SMS messaging laws, but you are solely responsiblefor using it legally and obtaining proper authorization. Any violation of consent requirements or applicable laws is entirely your responsibility.

You cannot use our Service for:

• Marketing, sales, promotional, or solicitation calls or text messages
• Harassing, threatening, abusive, or inappropriate messages
• Calling or texting people who haven't given explicit permission
• Any illegal activities or violations of applicable laws
• Excessive calling or messaging that could be considered spam or abuse
• Impersonating others or providing false information
• Transmitting malicious content, viruses, or harmful code
• Violating privacy rights or applicable telemarketing regulations
• Any activity that could damage our reputation or Service
• Bypassing or attempting to circumvent our security measures

Enforcement: If we find that you're misusing the Service or violating consent requirements, we may suspend or terminate your account immediately without refund. We may also report violations to appropriate authorities.

8. Commercial Use and Resale Restrictions

Our Service is licensed for your personal use only. You may not:

• Resell, redistribute, or sublicense our Service to any third party
• Use our Service to provide similar services to other businesses or individuals
• Create competing services based on our technology or approach
• Reverse engineer, decompile, or attempt to derive our source code
• Use automated tools, bots, or scripts to access our Service beyond normal usage
• Share your account credentials with others or allow unauthorized access
• Use our Service for commercial call center or telemarketing operations
• Aggregate, scrape, or systematically download our content or data

Violation of these restrictions will result in immediate account termination without refund and may result in legal action.

9. Intellectual Property

HelloRemind and all related technology, trademarks, copyrights, and intellectual property are owned by us or our licensors. You receive only a limited, non-exclusive, non-transferable license to use our Service according to these terms.

You retain ownership of any content you provide (such as custom voice recordings or messages), but you grant us a license to use this content solely to provide our Service to you.

10. Your Data and Privacy

We take your privacy seriously. Please read our Privacy Policy to understand how we collect, use, and protect your information.

Key points:

• We never sell or share your personal information
• Your data is encrypted and securely stored
• You can delete your data anytime
• We only use trusted partners (Twilio, Stripe, etc.) who protect your information
• Two-factor authentication keeps your account secure

11. Billing and Payments

We offer monthly and annual subscription plans. Your subscription automatically renews unless you cancel. We process payments securely through Stripe.

Important billing details:

• 14-day free trial for new accounts (no credit card required)
• Subscriptions auto-renew at the end of each billing period
• Cancel anytime - your Service continues until the period ends
• Price changes require 30 days advance notice
• Refunds available within first 30 days of paid service
• Standard carrier messaging rates may apply for text message escalations

12. Service Reliability and Modifications

We work hard to keep our Service running smoothly, but technology isn't perfect. We aim for 99.9% uptime, but sometimes we need to do maintenance or updates that might temporarily interrupt the Service.

While we're not responsible for problems caused by internet outages, phone company issues, or other technical problems outside our control, we'll always do our best to minimize any disruptions.

Service Modifications: We reserve the right to modify, suspend, or discontinue any part of our Service at any time, with or without notice. We may also impose usage limits or restrict access as needed to maintain service quality or comply with legal requirements.

13. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, damages, or expenses (including legal fees) arising from:

• Your improper or illegal use of our Service
• Lack of proper consent from recipients for calls, text messages, or data processing
• Violation of these terms or any applicable laws or regulations
• Claims by recipients regarding unauthorized contact or privacy violations
• Any content you provide including voice recordings, messages, or recipient information
• Infringement of third-party rights through your use of our Service

HelloRemind cannot be held liable in any legal proceeding with respect to your improper or illegal use of the Service.

14. Our Liability Limits

TO THE MAXIMUM EXTENT PERMITTED BY LAW: We provide our Service "as is" without any warranties. Our total liability for any claims is limited to the amount you've paid us in the past 12 months, or $100, whichever is greater.

We're not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost business opportunities, emotional distress, medical emergencies, or any damages from missed reminders.

Important: Our Service is not intended for emergency situations or critical medical reminders where failure could result in serious harm. Always have backup reminder systems for critical medications or appointments.

15. Force Majeure

We're not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, internet outages, third-party service failures (like phone carriers), or other unforeseeable events.

16. Canceling Your Account

You can cancel your account anytime from your account settings. When you cancel, your Service continues until the end of your current billing period, then stops.

We may suspend or close accounts that violate these terms. If we close your account for violations, you won't get a refund for unused time.

When you close your account, we'll delete your personal information according to our Privacy Policy, but we may keep some records as required by law.

17. Changes to These Terms

We may update these terms occasionally. If we make significant changes, we'll email you at least 30 days before they take effect so you can decide whether to continue using the Service.

By continuing to use the Service after changes take effect, you accept the new terms.

18. Assignment and Transfer

You may not assign, transfer, or delegate your rights or obligations under these terms without our written consent. We may assign these terms to any affiliated company or in connection with a merger, acquisition, or sale of assets.

19. Legal Stuff

These terms are governed by United States law. Any legal disputes will be resolved through binding arbitration or in the courts where our business is located. You waive any right to a jury trial or class action lawsuit.

If any part of these terms is found to be unenforceable, the rest still applies. No failure to enforce any provision constitutes a waiver of that provision.

These terms, along with our Privacy Policy, constitute the entire agreement between you and HelloRemind. They supersede all prior agreements or communications about the Service.

20. Questions?

Have questions about these terms? We're here to help.